IT SERVICES
Core Services
The Core Services are offered as packaged services with the ASP engagement model at no additional costs to the client. However these services can be availed by client in the license sale & product sale models. In the ASP (Application Service Provisioning) model of engagement, all services detailed below shall be provided offsite / offshore in any manner that QFundTM may deem suitable for the project, unless specifically requested by our clients to be performed onsite, which would be considered “On-Demand” and will be fully billable to the extent of activities performed based on time & effort and the rates detailed in the this proposal.
| Type of Service | Details |
|---|---|
| Software ASP License | ASP Licenses for the QFundTM Application (different licenses for Store-front & internet Products) |
| Hosting Services for Application | Complete hosting services of the QFundTM Application |
| Hardware components for hosting | All hardware required for hosting including cages at the data center, servers, networking, storage space etc |
| System Software Components | System software including Jboss application server licenses, Oracle database server licenses, Linux operating system licenses, Monitoring tools licenses for monitoring the application & database servers |
| Support & Monitoring | 24 X 7 Offsite Production Support & Monitoring of the application servers and database servers |
| Data Back-Ups | Daily / Monthly data back-ups & archiving at a remote offsite location on digital storage devices |
| Data Archival Services | Data archival for optimal system performance based on client’s requirements of data is planned at an offsite location |
| Help Manuals | Help & User Manuals for Store & Internet operators, Customer Service Representatives and administrative users in electronic format & print media |
| Technical Upgrades | Upgrades for system software and ensuring portability to the latest versions Database (Oracle), Application Server (JBoss) and coding platform (J2EE) |
| Training Services | Basic training services for online application users and administrative users not exceeding 5 man-days |
| Functionality Upgrades | Enhancements to the core functionality of the QFundTM Internet Product |
On-demand Services
QFundTM offers several “On Demand” Services, which do not form a part of standard package in any engagement model and which would be offered only on receipt of a written request from Clients with agreement to bear all expenses related to such services. These “On Demand Services” include:
- Customization / Custom Development Services
Customization services for existing base product portfolio and custom development of new applications or enhancements with turn-key development services - Integration/Interfacing
Integration services for integrating the QFundTM Application with any third party tools or applications - Change Request Management
Changes required to the base QFundTM Application, as requested by Clients, during the production stage. These changes may be due to Industry demands and or rule changes. - Extended Training Services
QFundTM will provide comprehensive training programs and the training tools and devices necessary to support Clients users - Data Migration Services
QFundTM will offer its Data Migration services to Clients following a Data Migration Process Model that is described in later chapters in detail. - Roll out and implementation
Complete rollout and implementation plan for Clients and aid in implementation
Other IT Services
QFund’s strong Product Development practice ensures exemplary documentation and packaging of software solutions, which are on par with the world standards and acknowledged by global clientele. We manage turnkey projects, and have built, managed and supported our customers' IT systems across the value chain — infrastructure, applications and business processes. That is because our capabilities span the entire IT spectrum, IT architecture, hardware, software, network consulting and IT-enabled processing services.
INTERFACE AND INTEGRATION SERVICES
The chief advantage of using the QFundTM is that it would help you in interfacing/integrating the application with various other internal systems coupled with the potential offered by the Internet. QFundTM is integration ready & can enable collaboration between all disparate systems already hosted with you or any other service being availed by you from any other party including but not limited to the following
- Risk Assessment Interfaces
- Accounting Applications
- HR / Payroll Applications
- Any other legacy / ERP / proprietary application
QFundTM has successfully implemented projects of high complexity on a global scale, to enable the clients to perform transactions online leveraging on the existing data and utilizing the potential offered by the Internet.
QFundTM is built on a scalable architecture and can be integrated/interfaced with any other system built on any technology platform including Legacy & ERP applications. QFundTM has been integrated with Teletrack, a risk assessment engine, to address client’s requirements for verification/validation of borrower credibility. The application has interfaces to send requests & receive responses to & from Teletrack respectively.
DATABASE SERVICES
Almost all businesses migrate information from one format to another. A migration may be a one time event as in the conversion of legacy data to a new enterprise wide ERP solution. A migration may be repetitive in the case of exporting data to a data warehouse or reporting subsystem.
QFundTM takes a realistic approach to data migrations matching experience with correct toolsets. We provide the tools and can provide the required hardware needed for the conversion effort. The end result is a successful migration at a reasonable cost.
Key elements of a one-time migration:
- Source Host Identification: what operating system, where located, how is the host physically connected to the target host
- Source Identification: what application, what database, data formats, field formats, business rules, export options, security issues
- Target Host Identification: what operating system, where located
- Target Identification: what application, what database, data formats, field formats, business rules, import options, security issues
- Mapping Discovery: mapping field to field, mapping through conversion tables, summaries, exception processing
- Determine where programmatic mapping is the best solution. Determine where data entry is the correct approach.
- etermine data transport: FTP, tape, etc.
- Detailed mapping process
- Determine required documentation and training
- Define testing and balancing procedure
- Simulated go-live test Final go-live
